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An Interesting Idea
The Federal Housing Finance Agency (FHFA) can use existing powers to reverse the government’s control of Fannie Mae and Freddie Mac – without Congress, says Cliff Rossi, professor of the practice in...
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Get The Most Out Of SEO
With ongoing technology advances and the increased impact of the Web on our daily lives, we are more and more inclined to base our purchase decisions on information we gather on the Internet. Business...
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Moving Up and Out With Millennials
If you watch the news, you’ve probably noticed something: Americans are obsessed with Millennials. These Americans, the ones born after 1981, are dominating the media these days. Every time I turn...
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How Are We Doing?
The employment picture is improving. CNN Money reported that the nation’s unemployment rate fell below 6% in September for the first time in six years. The rate came in at 5.9%, while employers added...
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Think About It This Way
This month I want to challenge you to think differently about customer service. In an article that I read recently called “A Guide To Mastering The Customer Brand Experience” by Mark Di Somma, the...
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The Compliance Challenge for Default Servicers
In 2013, the Consumer Financial Protection Bureau (CFPB) issued final rules for implementation of Title XIV consumer protection laws for residential mortgage loans. As predicted, these rules, plus a...
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The Roundabout Mortgage Process
Last month I talked about embracing change and why we are so uncomfortable with change. We like to stay in our comfort zone. We are slow to adapt, but once we understand the proposed change and...
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Refi Madness
The offer came in an envelope that looked like it was from a government entity, perhaps the Department of Treasury. In bold type, the envelope told me that I qualified for a “new government program”...
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How To Get The Most Out Of Outsourcing
There’s no question the mortgage industry has gone through monumental change over the last several years. Increased regulatory requirements, customer expectations and competition are prompting...
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It’s About Time
A 1975 BusinessWeek article predicted a forthcoming paperless office, forecasting that in the year or two following, paper would become obsolete in business environments. It is clear that the thoughts...
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Risk And Technology: The Opportunity
In the 1990s technology and credit risk came together to develop the first of its kind automated underwriting system. Driven by the need to make faster decisions in light of a large refinance boom,...
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Cutting Through The LOS Clutter
The LOS is the straw that stirs the drink for lending operations. Lenders that are in search for a new LOS platform and vendor partner, one that they can rely on and grow with for years to come,...
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